Orders are completed within 72 hours (date order is placed included and weather permitting — closed Sat/Sun), most orders are completed in much less time! It is important to provide accurate information at the time of the order to avoid any delays in service. If for some reason there would be a delay, we will notify you immediately.
We have found that if agents and their staff can place install orders on Mondays and Tuesdays we can always ensure that your installation will be completed by end of day Thursday. This gives you peace of mind knowing that your install is complete and any problems that may arise can be handled before important weekend showings and open houses. Scheduling our installations to occur Tuesday-Thursday also gives our staff the opportunity to get ahead of schedule, shortening the overall fulfillment time of orders placed, and maximizing the marketing potential of your sign by having it on site for a longer duration.
The majority of our orders are completed within 72 hours, most are completed in less than 72 hours. However, there may be instances that result in delays, such as, incorrect information and/or inclement weather. If there is a delay, you will be notified at that time. We strongly encourage you to place your install and removal orders on Mondays and Tuesdays to allow enough time to efficiently resolve any issue that may arise!
All orders require online payment at the time of the order request unless there is a company account or open purchase order. We accept all major credit cards and offer a money back guarantee if you are unsatisfied in any way with our services.
Yes, all service requests and orders must be placed through the website. This protects you the client and ensures that all records are present and you get the best service possible. We apologize if this seems like an inconvenience but we assure you that it is essential and makes it easier for you.
We will place the post sign anywhere you like on the property as long as it is safe, legal, and you inform us of your preference at the time of the order. However, if you choose to allow us to use our best judgement, and than disagree with our choice, there is a charge to go back out and move it.
We will do our best to contact the installer, however we cannot guarantee we will be able to stop them. Explain to the homeowner to keep a watch out for the installer. Our installers are always directed to follow the homeowners on site requests. So, if the homeowner chooses to cancel the request on site, our installers are happy to comply. You will not be charged an additional fee if we need to have the sign removed.
Yes, you will be responsible for damages unless circumstances deem otherwise. RSI retains ownership of installed post(s) at all times and reserves the right to collect and or seek reimbursement for stolen and/or damaged property.
Yes, any service request due to vandalism, car damage, or other causes are chargeable. RSI
retains ownership of installed post(s) at all times and reserves the
right to collect and or seek reimbursement for stolen and/or damaged